Chatbot for WhatsApp Business

WhatsApp Business Chatbot for unemployment claims, reducing the average processing time from 30 to up to 12 days (Cetelem), expediting the receipt of the insured amount by the customer.

The challenge was to transform the claims submission website into a service portal, aiming to reduce costs in the call center and streamline document submission through self-service.

The Chatbot represents the first step in the digitalization and evolution of the product, providing a more efficient and prompt experience.

BNP Paribas Cardif + Cetelem + New Way
by Tiago Carvalho, Lead Customer Manager @BNP Paribas Cardif (Brasil)